Shipping policy
SHIPPING POLICY
At PRIVARE, many of our products are produced especially for your order. This helps us offer distinctive designs while reducing unnecessary inventory and waste.
Order Processing
Once payment has been successfully confirmed, your order is sent to the relevant fulfilment partner for production and preparation.
Production times vary depending on the product, availability, order volume and fulfilment location. Production time is separate from shipping/transit time.
Shipping Destinations
PRIVARE currently ships to selected countries and regions. Available shipping destinations, methods and charges are displayed during checkout based on your delivery address and the products in your order.
If a destination is not available during checkout, we are currently unable to ship that particular order to that location.
Multiple Shipments
Products may be produced and shipped from different fulfilment facilities depending on product type, availability and the customer's delivery location.
Therefore, an order containing multiple products may occasionally arrive in separate packages and at different times.
Shipping Costs
Shipping charges are calculated according to the products ordered and delivery destination. The applicable shipping charge will be displayed at checkout before payment is completed.
Estimated Delivery
Estimated delivery times displayed during checkout or provided after purchase are estimates rather than guaranteed delivery dates.
Actual delivery times can vary because of production schedules, carrier delays, customs processing, public holidays, weather conditions and other circumstances outside our reasonable control.
International Orders, Customs & Duties
International shipments may be subject to import duties, taxes, customs fees or other charges imposed by the destination country.
Where such charges are not collected during checkout, the recipient may be responsible for paying them upon import or delivery, subject to applicable law.
Tracking
Where tracking is available, tracking information will be provided after the order has been produced and dispatched.
Please allow some time after dispatch for tracking information to become active or update.
Incorrect or Incomplete Addresses
Customers should provide a complete and accurate delivery address when placing an order.
If you notice an error, please contact us as soon as possible. Once an order has entered production or has been dispatched, we may not be able to change the delivery address.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
Lost, Damaged or Delayed Shipments
If your package appears to be lost, arrives damaged, or experiences an unusual delay, please contact PRIVARE with your order number and relevant details.
We will investigate the issue with the fulfilment or delivery partner and provide an appropriate resolution in accordance with applicable consumer rights.
Questions About Shipping
If you have questions regarding your order or delivery, please contact us using the contact information provided on our website.